FAQS

Frequently asked question

Shipping

International Shipping

We offer delivery to the following countries:

USA

Canada

Mexico

Andorra

Australia

Belgium

Denmark

Finland

France

Germany

Greece

Iceland

Indonesia

Italy

Liechtenstein

Luxembourg

Macau

Malaysia

Malta

Monaco

Netherlands

New Zealand

Norway

Philippines

Portugal

South Korea

Sweden

Thailand

United Kingdom

Vietnam

Are there any customs fees?

International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of the package.

Shipping Prices

FREE SHIPPING ON ORDER $50+

Where do you ship your products from?

Products are shipped from our US fulfillment center in Denver, CO.

Can I change/update the delivery address?

You can update or change the delivery address as long as the order has not been shipped yet.
To make any changes to the delivery address, please contact our customer support team for assistance. support@nurishnutrition.com

Can my order be tracked?

Once an order has been shipped, Our customer will receive a confirmation email with the order tracking code.

Return & Replacement Policy

REFUNDS & REPLACEMENTS

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. 

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

  • Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If our customers notice an issue with Nurish Nutrition products or anything in the order that seems to be out of place, contact our customer support team at: support@nurishnutrition.com and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. In case you request a refund, a credit will be automatically applied to your credit card or original method of payment within a few workdays.

 

REPLACEMENT/REFUND EXEMPTIONS

Nurish Nutrition will not grant a refund, credit your account, or replace a produced product in case of:

  • Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

  • Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or to your end customer (if and as applicable).

  • Buyer's remorse – It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products or exchange of a product are to be offered at your expense and discretion. If you choose to accept returns or offer size/product exchanges to your end customers, you would need to place a new order at your own expense.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact our customer support team for assistance.

 

 This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Shipping Times

Please see the shipping times below:  

 

US Domestic - Regular

1-4 business days

USPS

US Domestic - Express

1-3 business days

FedEx

International - Zone 1
(Canada, Mexico)

2-5 business days *

FedEx

International - Zone 2
(Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)

 

 

 

 

2-5 business days *

 

 

 

 

FedEx

International Zone - 3
(Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)

 

 

2-5 business days *

 

 

FedEx

All products are shipped from the US fulfillment center; therefore, customers from other countries will have to pay customs and import fees.

*Please be aware that there may be delays in the delivery due to customs-clearing processes.

 

 

@nurishnutrition

#follow on social media